Legal notice

Last updated: 18 November 2025

Welcome to Novira Mae

Thank you for visiting Novira Mae. On this page you will find important information regarding our policies, your rights as a customer, and how we manage orders and personal data. We value transparency and aim to provide clear and accurate information at all times.

Terms and Conditions

All purchases made through the Novira Mae website are subject to our Terms and Conditions. These terms define the rights and responsibilities of both parties and apply to every order placed through our store.
You can review the full Terms and Conditions on the dedicated Terms and Conditions page.

Returns

Customer satisfaction is important to us. If you are not completely satisfied with your order, you may request a return in accordance with our return guidelines.
Return requests can be made within 30 days of receiving your order. Products must be unused and returned in their original condition.
Full return instructions are available on our Return Policy page.

Product Warranty

All products purchased from Noviramae.com are covered by a one year warranty. If a product becomes defective under normal use within one year after delivery, we will provide a replacement at no additional cost.
To submit a warranty request, please contact us at info@noviramae.com and include your order number, a description of the issue, and photos if available.

Privacy and Data Protection

We take data protection seriously and handle personal information with care. Novira Mae operates internationally and complies with applicable data protection regulations, including the EU General Data Protection Regulation Regulation EU 2016 679 and relevant UK data protection laws.
Our Privacy Policy explains what information we collect, how it is used, and how it is protected. You can review the full Privacy Policy on the Privacy Policy page.

Shipping Information

Shipping costs
We offer free tracked shipping on orders shipped to the United Kingdom.

Processing and delivery times
Orders are processed within one to two business days. Delivery within the United Kingdom generally takes four to seven business days.

Tracking
Once your order has been dispatched, you will receive a tracking number by email.

Further details can be found on our Shipping Policy page.

Payment Methods

We offer secure payment options to ensure a safe and smooth checkout experience.
Accepted payment methods include:

Credit and debit cards
Visa
Visa Debit
Mastercard
Mastercard Debit
American Express
UnionPay

Express checkout options
Shop Pay
PayPal
Google Pay

All transactions are secured using SSL encryption and comply with international security standards.

Currency
All prices and payments are processed in British Pounds GBP. If you encounter any payment issues, please verify your payment details, contact your bank, or reach out to our support team.

Additional information is available on our Payment Methods page.