Shipping policy

Last Updated: 17-11-2025

At Novira Mae, we aim to process and deliver every order as efficiently and reliably as possible. Below you will find clear information about our shipping procedures, delivery timelines and responsibilities.

Shipping locations

We currently ship orders within the United Kingdom only.
Shipping to other countries is not available at this time.

Where your order ships from

To ensure reliable delivery, we work with a small network of trusted international fulfilment partners.
Depending on product availability, your order may be prepared and dispatched from fulfilment centres located in Europe or Asia.

For standard orders, we handle logistics to ensure no additional import duties or customs charges are applied upon delivery.
Orders exceeding statutory thresholds may be subject to import VAT or duties as determined by UK Customs, which are the responsibility of the customer.

Order cut-off time

Orders placed on business days before 19:00 (London time) are typically processed the same day.

Orders placed after 19:00, on weekends, or on public holidays are processed on the next business day.

Processing and delivery times

Processing time
Orders are processed within 1–2 business days (Monday to Friday).

Shipping transit time
Once dispatched, delivery within the United Kingdom usually takes 4–7 business days (Monday to Friday).

Estimated total delivery time
Most customers receive their order within 5–9 business days from the date the order is placed.

During peak periods such as holidays or major sales events, delivery may take slightly longer.

Shipping fees

We offer free standard shipping on all orders within the United Kingdom.

All shipments are insured against loss or damage while in transit with the courier.

Shipping carriers

We work with reliable delivery partners, including but not limited to:

- Royal Mail

- Evri

- DPD

For certain high-value orders, a signature may be required upon delivery to ensure safe receipt.

Tracking your order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 2 business days to update after dispatch.
If tracking does not update after this period, please contact our customer service team.

Multiple parcels

In some cases, orders may be shipped in multiple parcels to ensure efficient delivery.
If this happens, you will receive separate tracking numbers for each shipment.

Delayed deliveries

While we aim to meet all estimated delivery timelines, delays can occasionally occur due to:

- high courier volumes

- severe weather conditions

- seasonal peak periods

- external logistical factors beyond our control

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the matter with our delivery partners.

This Shipping Policy does not affect your statutory rights. Under UK consumer law, you are entitled to a remedy if goods are not delivered within a reasonable time.